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"CX Trendsetters Surge Ahead Of Peers With Human-Centric AI As Their Advantage"

CX Trendsetters using AI outpace traditional peers by adopting AI tools nearly four times faster. Research shows 70% of consumers see a gap between companies using AI well and those lagging. This report highlights trends shaping customer experience, like autonomous service models and human-centric AI. Discover how to stay competitive in this era.

A divide is forming between CX Trendsetters embracing AI and CX Traditionalists lagging. Zendesk's CX Trends 2025 report shows 70% of consumers see a gap between companies using AI effectively and those that don't.

The report highlights five trends shaping customer experience:

• AI-driven autonomous service evolves beyond AI copilots
• Human-like AI agents build trust
• And 3 more

Trendsetters adopt AI tools nearly 4x faster than Traditionalists, achieving higher ROI. Read the report to learn how to lead in this AI-driven CX revolution.

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