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"Study shows 301% ROI and $23.2M value from customer service platform"

Forrester's Total Economic Impact study shows Zendesk delivers 301% ROI and $23.2M net present value over three years. Organizations saw 25% reduced contact rates, 30% automated resolutions, and 3-minute faster handle times while improving agent retention by 65%. Read the full TEI report for benefits and cost analysis.

High-growth companies face pressure to deliver seamless, AI-powered customer service while controlling costs and scaling efficiently. Traditional solutions often require customizations, disparate tools, and manual processes, leading to data gaps, high turnover, and poor experiences.

This Total Economic Impact study shows how modern platforms address these challenges. Interviews with seven organizations reveal benefits like reduced contact rates, automated resolutions, improved productivity, and enhanced satisfaction, including:

• 301% ROI with $23.2M NPV over three years
• 25% fewer customer contacts via AI insights
• 30% of inquiries resolved automatically

Explore the study for details.

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