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"AAA Northeast Transforms Its Knowledge Ecosystem With Panviva"

After merging AAA clubs, AAA Northeast faced fragmented knowledge and inefficiencies. Panviva helped consolidate 3,000+ articles, cut update times from three months to one, and more. This ensured consistent information and better remote agent support. Learn how knowledge management transformed their operations.

AAA Northeast faced challenges after expanding, relying on fragmented knowledge sources that caused service bottlenecks.

By adopting Panviva, they:

• Centralized 3,000+ knowledge articles
• Cut update time from three months to one
• Standardized guidelines across their 24/7 operation
• Built a community board for remote agent support

Learn how AAA Northeast achieved efficiency through strategic knowledge management.

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