Learn how to cover every touchpoint in a customer service engagement and deliver service excellence.
In the digital economy, customers are expecting more choices than ever to engage with organizations and have their service requests resolved quickly. Customers are now making service requests before they even start the sales process. Long and far removed are the days where customer service was a post sales interaction alone. Customer service technology ecosystem has grown more complex over time and shows no signs of slowing down as new communication channels and touchpoints become available. It is more important than ever for companies to adapt and offer an end-to-end service platform that will accommodate low touch interactions, such as community support, to highly complex interactions, sometimes requiring field service. With SAP Hybris Service Solutions, enable your organization to cover every touchpoint in a customer service engagement and deliver service excellence.
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