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"Omdia names Oracle Communications a market leader for telco omnichannel offering"

Offering an omnichannel experience is essential to a telco customer experience strategy. In the new Omdia report, “Market Radar: Consumer engagement omnichannel solutions for telcos,” discover why Oracle was named a telco omnichannel market leader for Oracle Digital Business Experience.

Offering an omnichannel experience is essential to a telco customer experience strategy. In the new Omdia report, “Market Radar: Consumer engagement omnichannel solutions for telcos,” discover why Oracle was named a telco omnichannel market leader for Oracle Digital Business Experience.

Oracle Digital Business Experience’s modular architecture offers telcos:

Ability to build on Siebel’s rich heritage, pre-integrating the industry-proven CRM with Oracle’s commercial catalog, order management, and monetization systems for a complete and convergent solution

Opportunity to apply AI, GenAI, and machine learning capabilities to enhance and optimize the user and customer experience to drive efficiencies and revenue growth

The flexibility to integrate the solution into their IT ecosystem and deploy the solution on any infrastructure—on-premises, private, public, multicloud, and public cloud at the customer data center

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