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"Retail and Ecommerce"

Retailers face mounting pressure to deliver flawless customer experiences while managing costs amid economic uncertainty. New research reveals how observability platforms help retail organizations reduce outages, consolidate tools, and achieve measurable ROI. Download this forecast report to discover deployment strategies and business outcomes.

Retailers face pressure to balance efficiency with flawless customer experiences amid inflation, supply chain issues, and shifting loyalty. System outages during peak periods can cost millions per hour and harm brand reputation.

This report shows how retail leaders use observability platforms to tackle these challenges, based on insights from 147 respondents:

· AI drives adoption, with 50% citing it as the top observability catalyst
· Median outage costs hit $1M/hour, yet retailers resolve incidents faster than most sectors
· Tool consolidation is rising, dropping from 5.9 tools in 2022 to 3.9 by 2025

Explore the full report to see how observability delivers ROI for retailers.

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