Service Failure
Request Your Free Book Excerpt Now:

"Service Failure"
Request

Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a culprit in your organization that you've never considered.

Service Failure reveals ten hidden obstacles that prevent employees from delivering great service. These unseen problems are frequently overlooked in the rush to launch another quick fix that inevitably fails.

Using examples from well-known companies, real stories from frontline employees, and the latest scientific research to highlight the challenges customer service employees experience every day, Service Failure delivers straightforward solutions. The book's powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or even the individual level to help the entire team deliver outstanding customer service.


Offered Free by: Jeff Toister
See All Resources from: Jeff Toister

Request

Recommended for Professionals Like You:

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.



Copyright © 2016 NetLine Corporation. All rights reserved.
750 University Avenue | Suite 200 | Los Gatos, CA 95032
By submitting a request, your information is subject to TradePub.com's Privacy Policy.
Resources: | FAQ | Legal Notices