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"2025 Business Leaders CX Report"

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Five9 report, we surveyed 400+ global business decision makers--and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service--and how to align your CX strategy for 2025.

What you’ll uncover:

• How AI, automation, and self-service are transforming CX
• The evolving role of agents in high-value conversations
• The disconnect between CX priorities and customer expectations
• Key investment priorities and operational pain points

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