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AI is poised to transform the customer experience (CX), and your enterprise can’t afford to get left behind in the race to deploy this once-in-a-generation technology effectively. But “effectively” is the key. You need to understand which use cases make the most sense; where the technology is mature enough to provide value; how to determine whether AI delivers ROI; and how the changes wrought by AI will impact your contact center agents.
That’s why we’re providing this collection of up-to-the-minute information and insights about AI from No Jitter, the leading online news and analysis website for the enterprise communications/CX tech industry. These articles will provide you with a wealth of information you can use to guide your AI strategy and understand what it’ll take to gain the benefits of AI while avoiding the pitfalls.
We hope you find this collection useful and inspiring as you proceed in your AI journey!
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