In this book, Richard A. Swanson offers a systematic approach for doing the rigorous preparatory analysis that is vital to shaping and developing successful performance improvement efforts.
Corporations spend millions of dollars on performance improvement, employee training and development, work system redesign, and other improvement efforts. Much of this money is wasted because the groundwork has not been done to link these programs to an organization's business needs, goals, and processes. Swanson's methods allow program developers and managers to define clear objectives, assess a business's unique systems and missions, analyze necessary worker knowledge and expertise, define the desired performance and evaluation standard, and produce a viable and comprehensive performance improvement design.
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