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"Customer Feedback in the Digital Era: Staying Customer-Obsessed after Digital Transformation"

Digital transformation has reshaped how organizations connect with their customers, driving rapid shifts toward digital products and channels.

As customer expectations evolve, businesses must remain customer-obsessed, adapting to emerging feedback trends and navigating new challenges. This guide explores the latest in digital feedback, including how to capture insights from virtual touchpoints, build customer-centric teams, and quantify the impact of customer obsession. With practical advice and real-world examples, this guide provides a roadmap for thriving in today’s digital-first landscape.

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