Outlines data quality importance with reference to SVC and how poor data quality can hamper, delay and defeat organizations in implementing CRM and SVC.
In any organization, single view of customer (SVC) is the foundation of successful CRM. Because CRM and SVC are so central to an organization's ability to do business, everyone who uses the system, from sales force and call center personnel to executive-level professionals and marketing teams, must be able to rely on the quality of the data it contains. Without confidence in the currency and quality of CRM information these systems fall into disuse and ultimately fail.
Learn what steps should be taken to eradicate data quality issues and achieve the necessary levels of data integrity, conformity and consistency across the enterprise.
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