How to Prevent and Manage Stress in the Call Center
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"How to Prevent and Manage Stress in the Call Center"

Learn how to identify, prevent and manage stress in your call center.

Call center agents encounter daily stressors from customers, co-workers, managers and the demands of the company. They work in a distracting environment, face high consumer expectations and experience pressure to meet company standards. All of these factors contribute to call center agent stress. When these stressors become significant, they result in decreased productivity, job satisfaction and health; all of which have major effects on the call center.

If you are interested in learning more about how to identify and prevent stress in your workforce, this eBook is for you. It walks you through the following:

  • Prevalence of Call Center Agent Stress
  • What is Stress?
  • How Managers Can Identify Signs of Stress in Call Center Agents
  • Sources of Stress
  • The Effects of Stress on Call Center Agents
  • Effects of Call Center Agent Stress on the Company
  • How to Combat Stress in the Call Center Environment
Download this eBook to learn more about stress in the call center so you can work to reduce stress in an effort to increase productivity and job satisfaction.

Offered Free by: Talkdesk, Inc.
See All Resources from: Talkdesk, Inc.


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