Find out how to engage in relevant sales conversations with your customers using adaptive selling.
The call center industry is increasingly becoming aware of the added value brought by building long-term relationships with their customers. As a result, more and more call center agents are providing each customer with a personalized experience using an adaptive selling approach.
In order to engage in adaptive selling, call center agents must accurately assess the customer's needs and then correctly adapt their communication style, behavior and approach to fit the sales situation.
If you are interested in learning more about adaptive selling, this eBook describes the following:
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