37 Techniques to Achieve Excellent Customer Service
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"37 Techniques to Achieve Excellent Customer Service"
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Find out how to make customer interactions more personal, professional and effective.

Customer-centric companies are optimizing the customer experience by making phone interactions more personal, professional and effective. This has led to an increase in customer satisfaction, promotes a positive brand awareness and increases revenue for the company. It is therefore a critical skill that should be encouraged and enhanced in any employee who interacts with customers over the phone.

This eBook teaches companies how to do just that. It lists and describes 37 techniques to help companies achieve excellent customer service, such as:

  • Engage in active listening
  • Highlight understanding
  • Highlight pros and cons
  • Keep the right distance
  • Suggest alternatives to waiting
  • Assume responsibility
  • Admit mistakes
Download this eBook for more information about these techniques and 30 others.


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