What are the true costs and benefits of Enterprise Instant Messaging (EIM)? This paper presents major ROI drivers to the adoption of EIM, key concerns, and a TCO model comparing the prevalent systems' upfront & recurring costs.
The use of Instant Messaging (IM) is growing in business as a preferred means of communications. However, enterprise users' rapid adoption of public Instant Messaging services have begun to put IT departments in difficult positions.
Common major concerns include:
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