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"Voice of the Customer - Q1 2025"

Get insights from 1.4M reviews on what’s working--and what’s not--in dealership experiences, pricing, and EV sales.

Widewail’s Q1 2025 Voice of the Customer report analyzes 1.4 million Google reviews from roughly 18,000 U.S. dealerships to uncover the real-time sentiment of car buyers and service customers. Using AI-driven topic analysis across 27 categories, the report reveals key trends in customer satisfaction, operational performance, and reputation shifts across the automotive industry—highlighting which OEMs and dealers are rising or falling in the eyes of their customers.

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