Request Your Free OnDemand Webcast Now:

"How to make every agent an expert with gen AI"

Not all customer interactions are created equally. That’s why it’s crucial to provide your agents with the knowledge they need to nail every service request -- and in this webinar, you’ll learn how you can accomplish that with generative AI. Tune in now to find out how you can become an expert in contact center productivity.

Not all customer interactions are created equally. While Gartner research indicates that chatbots resolve 52% of orders, it also revealed that they only resolve 17% of billing disputes. And when your chatbot fails, your agents can’t.

Humans need humans. But like customer interactions, not all agents are created equally. That’s why it’s crucial to provide them with the knowledge they need to nail every service request – and in this webinar, you’ll learn how you can accomplish that with generative AI.

Tune in now to find out how you can become an expert in contact center productivity.

Offered Free by: Upland Panviva
See All Resources from: Upland Panviva