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"Shaping your KM & gen AI strategy for future-poof CX"

This fireside chat explores how knowledge management strategies can be transformed to meet modern customer experience demands. Tune in now to discover practical strategies for creating efficiencies and future-proofing your CX.

Knowledge Management (KM) and Generative AI strategies are crucial for future-proofing customer experiences. In this on-demand webinar, Samantha Middlebrook, Sr. Director of Product Management at Upland Software, chats with Jacqui Smalley, Curation Services Manager at Probe CX to uncover why.

The session covers:

• Transforming training and performance support in a global BPO
• Adapting business models for modern CX demands
• Combining Gen AI with KM to exceed business goals
• And more

Tune in now to gain insights from industry experts who have implemented these approaches and learn how you can enhance your CX operations.

Offered Free by: Upland Panviva
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