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"The Unified CX Mandate: Why Fragmented Systems and Data Dooms Personalized and Proactive CX"

Wednesday, December 10th at 2pm EST

According to a recent MIT study, 95% of gen AI pilots are failing. We believe that this is because most organizations are bolting on third-party AI to CX systems that were built on a shaky foundation, with siloed and fragmented business and customer data. Join this session to hear from UJET VP of Product Marketing, Matthew Clare, about why your transformation strategy needs to start with a platform that can seamlessly orchestrate CX across all customer touch points, and the crucial role that conversational analytics plays in helping you ground yourself in the truth behind every customer conversation so you can continually improve.

Speaker:
Matthew Clare, VP of Product Marketing, UJET
Matthew is currently VP of Product Marketing at UJET, where he is bridging product, marketing, sales, and customer success to position UJET's AI-powered CCaaS platform effectively, drive go-to-market strategy, and enable sales, product adoption, and company growth. He has spent his entire career in the customer experience and contact center industry holding roles at Google, Mitel, and prairieFyre Software, and is a highly technical leader with a strong background in strategy, vision, and execution of product management and product marketing teams. He has a proven track record of understanding the customer experience needs of small to enterprise-sized businesses globally through continual engagement with end users, resellers, prospects, and analysts, and is driven by innovating creative and collaborative solutions to complex business problems.

Moderator: 
Erica Marois, Community Manager, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems.

Offered Free by: UJET
See All Resources from: UJET