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Mastering CX Metrics: Set Goals, Track Success, & Drive Business Outcomes

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"Mastering CX Metrics: Set Goals, Track Success, & Drive Business Outcomes"

Designed for customer experience professionals, this course equips you with the practical, step-by-step guidance and tools you need to set meaningful goals, track progress, and achieve measurable, repeatable impact.

This course will teach you how to:

  • Identify and prioritize key CX (north star) metrics that will drive growth
  • Align CX goals and KPIs with your corporate strategy
  • Establish precise, data-backed goals to elevate your customer experience
  • Critically evaluate internal and external factors impacting your goals
  • Track, measure, and benchmark performance across multiple touchpoints cross-functionally
  • Gain company-wide buy-in and accountability for CX progress


Offered Free by: The DRG
See All Resources from: The DRG

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