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"Ditch ITSM Complexity with AI & No-Code"

Thurs, March 26, 2026 at 2 PM EDT

Join us for an exclusive conversation with Doug Foster, CIO at the South Carolina Department of Commerce, as he shares how his team is transforming IT service management through AI and automation.

In this session, we’ll explore how modern ITSM strategies can streamline operations, reduce manual workloads, and improve service delivery across departments. You’ll hear firsthand how the SC Department of Commerce approached modernization — from identifying key pain points to implementing automation and driving measurable results.

Key Takeaways:

• How AI and automation are reshaping the IT service desk
• Practical steps for modernizing legacy ITSM processes and expanding into ESM
• Real-world insights, lessons learned, and wins achieved along the way
• Actionable ways to modernize IT service plus a live demo to see what’s possible!

Whether you’re just starting your ITSM modernization journey or looking to optimize existing systems, this session will provide actionable strategies and inspiration to help you move forward.

Speakers:
Doug Foster, CIO, South Carolina Department of Commerce
Doug Foster joined the South Carolina Department of Commerce as Chief Information Officer, leading the Office of Information Management and Technology (IMT), in November 2023. He brings more than 30 years of IT leadership experience in higher education, consumer products, chemical manufacturing and consulting.

Doug transitioned to S.C. Commerce from the University of South Carolina where he served as the chief information officer for more than six years. His career includes notable accomplishments in developing and implementing IT governance structures, enterprise portfolio management, and business relationship management.

Bill Kleyman, Industry Analyst
Bill Kleyman is an award-winning data center, cloud, and digital infrastructure trailblazer and leader with a 20-year career at the forefront of technology. Ranked globally by Onalytica as one of the leading executives in cloud computing and data security, Bill is focused on advising organizations, training young talent, and educating global audiences around AI, machine learning, sustainable data center design, colocation architecture, cybersecurity, DevOps, and more. Today, Bill is the CEO of Apolo, an AI platform and infrastructure company. He is the Chair of the Education Committee at Infrastructure Masons, Board Advisor for Nomad Futurists, and the AFCOM Data Center World Program Chair.

He enjoys writing, blogging, and educating colleagues about everything related to technology. His work can be seen in thousands of articles, blogs, white papers, journals, and more. His published and referenced work can be found on WindowsITPro, Data Center Frontier, Data Center Knowledge, InformationWeek, NetworkComputing, AFCOM, TechTarget, DarkReading, Forbes, CBS Interactive, Slashdot, and others.

Andrew Graf, Chief Product Officer, TeamDynamix
A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Kaliegh Belda, AVP, Pre-Sales, TeamDynamix
Kaliegh partners with IT leaders across industries to help them modernize service delivery, streamline operations, and drive greater value from their technology investments. At TeamDynamix, she focuses on enabling organizations to leverage no-code IT Service Management, Virtual Agents, and IT Asset Management to improve efficiency, reduce costs, and transform user experiences.

Moderator:
Peter Krass, Moderator, InformationWeek

Offered Free by: TeamDynamix
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