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"Reimagine IT Service Delivery & Operations with AI Automation"

Today's business demands IT move from reactive to resilient with AI-driven automation. Unified IT service and operations management can cut incidents by 98%, boost resolution, and detect issues proactively. Managing machine and human incidents together drives productivity. Explore how ITSM and ITOM transform service delivery.

Today's business environment presents challenges, with 65% of European executives finding conditions tougher than before. Traditional IT approaches relying on disconnected systems and manual processes are unsustainable.

This eBook examines how integrating IT Service Management and IT Operations Management on a unified platform with AI automation enhances resilience and proactivity. Key insights include:

• Reducing costs and accelerating issue resolution via real-time visibility
• Scaling IT operations with AI-driven automation
• Delivering resilient service experiences that enable employee self-service

Learn how to shift from reactive to proactive IT operations in this eBook.

Offered Free by: ServiceNow and NTT DATA
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