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"Modernise IT Services and Operations with AI"

Organizations are rapidly adopting AI, with over 75% using it in at least one function. Many, however, face challenges with implementation and AI-ready data. ServiceNow's agentic AI agents autonomously manage IT services, operations, and requests, turning reactive processes into proactive systems. Read on to learn how you can scale AI effectively.

Organisations face pressure to modernise IT operations while managing siloed systems that drain resources. With over 75% of enterprises using AI in at least one business function, the focus is now on scaling AI effectively across IT service management, operations, and employee experiences.

This e-book explores how autonomous AI agents and generative AI can transform IT by automating tasks, predicting issues, and enabling 24/7 self-service. Key topics include preparing enterprise data for AI, implementing intelligent automation, and establishing governance frameworks for visibility and control.

Read on to learn how you can modernise IT operations with actionable AI strategies.

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