Register for Your Free Live Webinar Now:

"The Role of GenAI in Elevating Contact Center as a Service"

LIVE WEBINAR | Thursday, November 21st | 2pm ET

High agent turnover, overwhelming contact volumes, slow issue resolution — the challenges facing contact centers are significant. To overcome these hurdles, enhance customer experience, boost efficiency, and lower costs, Generative AI integration in platforms like Salesforce’s recently launched Agentforce Service Agent could be a major component, but questions remain about how best to apply this technology.

In this webinar, join leaders from Salesforce and Deloitte Digital as they discuss how service organizations can leverage GenAI to transform customer and employee experiences. Register now to learn more about:

• How GenAI can effectively manage contact volume and complexity
• The importance of channel strategy and optionality
• How new AI agent tools like Agentforce Service Agent reduce the complexity of implementing and managing Self-Service “Bots”

Offered Free by: CX Dive's studioID and Salesforce
See All Resources from: CX Dive's studioID and Salesforce