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"Improvement starts at the frontline. So why is control centralized?"

When your frontline teams spot issues but can’t fix them quickly, improvement stalls.

The Improvement Paradox, a commissioned study by Forrester, found that 40% of improvement ideas start at the frontline. Yet nearly half of organizations still manage improvement from a central team.

The result? Good ideas get stuck in approval cycles, ownership is unclear and feedback takes too long. The study explores why this happens and shares practical ways to push decision-making closer to the people doing the work.

¹The Improvement Paradox, Forrester Consulting study commissioned by SafetyCulture, October 2025.

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