Request Your Free eBook Now:

"AI Agents For Dummies"

Discover how AI Agents transform CX and deliver measurable results for leading brands

AI Agents are reshaping customer experience by combining the best of automation and human support. However, while the concept of AI in CX is gaining traction, many leaders still struggle to understand where to begin, how to scale, and how to maintain the human element. 

In AI Agents For Dummies, NiCE Special Edition, you’ll learn what AI Agents are, how they differ from traditional bots, and why they’re essential for modern CX. The guide explores NiCE’s CXone Mpower platform—including Autopilot, Copilot, Proactive AI Agent, and Actions—and shares real-world results from companies like Sony and Carnival that are already achieving success with AI Agents. 

Inside this guide, you’ll learn: 

• What AI Agents are and how they work 
• Benefits for customers, agents, and leaders 
• Success stories from Sony and Carnival 
• Steps to adopt AI in CX 

AI Agents are transforming CX right now 

Offered Free by: NiCE
See All Resources from: NiCE