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"Maximizing ROI With AI-Driven Process Management"

Maximizing ROI with AI-Driven Process Management

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI. Without rethinking how work gets done, AI initiatives often fail to deliver their promised value. A new approach to process thinking can help reverse this situation.

On April 16, in a live, interactive HBR webinar, Thomas Davenport and Thomas Redman explored how a new philosophy to process management can unlock the full potential of AI-driven transformation. Moving beyond traditional business process reengineering, this approach integrates people, processes, and technology—not just to tweak existing workflows but to rethink how they all work together to drive business performance.In addition, they discussed:

• What process management is and why it can be so effective
• How technology and process management enhance each other
• The seven steps leaders should take to get started

The reasons for companies to employ process management are greater and the difficulties of doing so are smaller than ever before. All companies should give process management a hard look, especially those that are serious about AI.

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