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"The Case for Copilots in the Contact Center"

Making the Case for CX Copilots

“Contact center providers who have no plan for Copilots should be re-evaluated. Enterprises that effectively deploy Copilots will have a CX advantage.” Jim Lundy, President of Aragon Research

The convergence of conversational and generative AI technologies is giving birth to the rise of CX Copilots. This amazing new tool will revolutionize the way that consumers interact with business, and Aragon Research has the insights to help you take the right first steps.

Learn how:

• Copilots revolutionize contact centers with real-time guidance for agents and performance insights for supervisors.
• Copilots automate tasks, offer instant knowledge, and speed up issue resolution, enhancing operational efficiency.
• Copilots tailor solutions to industry needs from banking to healthcare, ensuring versatile applications across sectors.
• Copilots create a competitive advantage, guiding enterprises to optimize customer experiences effectively.

Unpack this exciting new tech with Aragon Research

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