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"Delivering peace of mind: How shipping insurance builds customer trust and protects your bottom line"

This playbook explores how retailers turn delivery failures into opportunities to protect margins, streamline operations, and build loyalty.

Every delivery failure is more than a logistics issue — it’s a hit to financial performance, operational efficiency, and customer trust. Retailers already absorb billions in returns and reshipments each year, with each incident averaging $25–$35 in direct costs. With disruption inevitable, leaders must decide whether to absorb the cost or turn it into competitive differentiation.

This playbook details how retail leaders can rethink post-purchase strategies. From delayed deliveries to missing items, it shows how brands can safeguard margins, build loyalty, and transform delivery protection into a measurable business advantage.

Download the playbook to explore: 

• Why proactive communication reduces WISMO calls and returns
• How to offload delivery risk and protect both consumers and margins
• Steps to turn post-purchase disruption into a loyalty-building moment

Offered Free by: Retail Dive's studioID and Narvar
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