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The 2025 B2C Buyer Experience Report

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"The 2025 B2C Buyer Experience Report"

What Consumers Really Think About AI and the Buying Journey

Discover what’s driving — and disrupting — today’s buyer experience. This report reveals how consumer expectations are shifting in the age of AI and automation, why only 35% say AI improved their buying journey, and how marketers can close the gap between perception and reality to protect trust and conversions.

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