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Artificial Intelligence (AI) in the Conact Center

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"Artificial Intelligence (AI) in the Conact Center"

ICMI's Insider's Guide for Contact Center Leaders

Explore the use of Artificial Intelligence (AI) in contact centers.  This guide addressing the complexities of vendor selection, the identification of use cases and the risks involved. It describes an approach to AI implementation and is intended to help contact center leaders navigate the AI landscape with greater confidence.

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