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"AI in Telecom: Who Leads the Transformation?"

As of the close of 2024, many CSPs were still on the sidelines of AI deployment. 44% of our  global CSP survey respondents are still investigating the technology and evaluating potential use cases or are dipping their toes in the water with a pilot. Is the pace picking up in 2025?

Heavy Reading conducted a survey taking the pulse of where communications service providers (CSPs) are in planning and adopting artificial intelligence (AI) and generative AI (GenAI). The survey pulled in 116 responses from global CSPs. This report presents the highlights of the survey. Heavy Reading looks at where the CSPs are today in their efforts to leverage AI throughout the organization, where they expect to be two years from now, where they think the impact of AI will be greatest, and where barriers to AI adoption will be most keenly felt.

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