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"Customer Case Study - Providing Water and Wastewater Services Leveraging eProcurement"

How Euna Procurement helped Great Lakes Water Authority improve procurement evaluation timelines, vendor relations, and buyer satisfaction

The Great Lakes Water Authority (GLWA), a leading provider of water and wastewater services in the United States, supplies water to 40 percent of the state of Michigan's population, as well as wastewater services to nearly 30 percent of Michigan's population. With such a large scope, it was becoming increasingly difficult to manage paper-based workflows. The time-consuming and error-prone nature of these workflows caused a lot of frustration for both internal stakeholders and suppliers. Implementing Euna Procurement led to faster evaluation times, improved stakeholder engagement, and the ability to engage more small-business suppliers. 

Key Challenges:

• Long or delayed evaluation periods
• Lack of visibility across stakeholders
• Heavy administrative burden with inability to optimize buyer roles

Key Results:

• $1.8 billion in contracts managed with 100% compliance
• 2400+ suppliers digitally maintained in Euna Procurement
• 5-7 day decrease in evaluation periods

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