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"The Brink of Transformation: What's next for Digital Banking?"

What’s the future of Digital Banking?

Consumers want more, but how can merchants and issuers get there?

Mastercard's research suggests we’re on the brink of major shifts in consumers’ attitudes, beliefs, and habits. These changes will be the impetus behind a new age in digital banking that better caters to customer preferences.

Digital banking should go the extra mile – 75% of customers are ready to stop using their apps if it doesn’t. Merchants and issuers need to help customers manage their money without adding complexity in the user experience.  

In this new guide, you'll learn how to:

Give customers what they want: Digital banking needs to be more than just a tool, it should be a central source of information for customers, including tracking of their spending. But only 33% of merchants offer digital receipts through banking apps. Identify which opportunities merchants and issuers are sleeping on and how they can better serve their consumers.

Improve spending outcomes + save on chargebacks, too: Across the globe, more than 90% of customers report finding clearer merchant information in their banking app more useful. Leverage differences in customer preferences  to help customers spend money more mindfully and save on chargebacks at the same time.

Learn how to leverage partnerships:  From providing subscription management to furnishing digital receipts, learn how leading merchants and issuers are keeping operational costs low and user engagement high through partnerships.

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