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"Is Gen AI Already Delivering Business Value to Enterprise CX?"

Brought to you by Enterprise Connect

This keynote session at Enterprise Connect 2024, moderated by Sheila McGee-Smith, explored the application and value of Generative AI (Gen AI) in enterprise customer experience (CX). Featuring a panel of industry leaders from Delta Airlines, NICE, Amazon Connect, Genesys, and Five9, the session discussed how organizations are leveraging Gen AI, challenges they face, and the resulting business outcomes.

Discussion Topics:

• Gen AI Enhancing Customer Experience
• Focus on Data and Customization
• Employee Empowerment Through AI
• Challenges with AI Adoption
• Future of AI in CX

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