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"Enterprise on-call scheduling in crisis: The need for a single source of truth"

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On-call scheduling is more than an administrative task — it is a critical component of care delivery, clinical decision-making, and patient safety. Yet in many health systems, locating and contacting the appropriate on-call physician remains unnecessarily complex. These breakdowns can delay care decisions, increase operational strain, and, in high-risk situations, contribute to avoidable adverse events. 

While many organizations recognize the limitations of manual and fragmented scheduling processes, attempts to modernize often occur in isolated pockets across departments or service lines. Without a coordinated, enterprise-level approach, these efforts can unintentionally introduce new inefficiencies and inconsistencies.  

Access this valuable resource to learn how leading health systems are beginning to reframe on-call scheduling as a shared operational function — one that benefits from standardization, centralized visibility, and clearer accountability across the organization. 

In this whitepaper we explore: 

• Why fragmented on-call workflows persist — and what organizational dynamics make them difficult to change 
• How a more coordinated, enterprise-wide approach to on-call scheduling can improve visibility, consistency, and clinician experience 
• Approaches that can be used to standardize accountability, escalation pathways, and communication workflows across departments 

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