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"Reimagining healthcare customer experience with AI"

Transitioning from traditional IVR systems to a sophisticated AI-driven platform for personalized experience and reduced operational costs

In today’s healthcare landscape, organizations are grappling with a variety of challenges. One of the most pressing is the management of a high volume of inquiries across various services. Adding to this complexity, is the continued reliance on outdated IVR systems for customer interactions. These systems, often fall short of meeting customers’ evolving expectations.

 

In this era where personalized healthcare is not just preferred but expected, healthcare organizations are under pressure to deliver personalized and responsive customer interactions.

By embracing an AI-driven solution and integrating conversational AI into their contact center operations, the organizations can enhance customer interactions significantly. This not only improves operational efficiency and reduces wait times but also leads to substantial cost savings.

 

Explore our recent case study, in which Brillio helped a leading American healthcare company facing over 40 million annual inquiries improve its customer experience using AI-driven solutions. We integrated conversational AI into their contact center operations, overcoming the challenges posed by their legacy IVR systems, which failed to meet member expectations. This resulted in a substantial increase in customer engagement by 72% along with significant reduction in operational costs.

In today’s healthcare landscape, organizations are grappling with a variety of challenges. One of the most pressing is the management of a high volume of inquiries across various services. Adding to this complexity, is the continued reliance on outdated IVR systems for customer interactions. These systems, often fall short of meeting customers’ evolving expectations.

 

In this era where personalized healthcare is not just preferred but expected, healthcare organizations are under pressure to deliver personalized and responsive customer interactions.

By embracing an AI-driven solution and integrating conversational AI into their contact center operations, the organizations can enhance customer interactions significantly. This not only improves operational efficiency and reduces wait times but also leads to substantial cost savings.

 

Explore our recent case study, in which Brillio helped a leading American healthcare company facing over 40 million annual inquiries improve its customer experience using AI-driven solutions. We integrated conversational AI into their contact center operations, overcoming the challenges posed by their legacy IVR systems, which failed to meet member expectations. This resulted in a substantial increase in customer engagement by 72% along with significant reduction in operational costs.

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