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"North East Lincolnshire Council Case Study"

New Direct Debit payment options brings better experience to first-time and renewing customers.

North East Lincolnshire Council provides a full range of local government services, including an annual chargeable garden waste service that operates between April and March. It was vital for the council to offer the community efficient payment options. The council faced challenges in creating the right infrastructure for collecting Direct Debits and had experienced issues with getting a Service User Number and ensuring it was AUDDIS compliant.

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