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"Contact Centers Give Your Customer Loyalty Program The Edge It Needs"

These days, just about everybody has a customer loyalty program. It’s become a vital touchpoint in the customer journey.

As with all aspects of customer service fulfillment, a good call center partner bases their training curriculum and processes on empowering agents to be a true extension of the client’s team. Your project launch timeline will need to reflect appropriate briefings so your contact center fully understands the function, goals, and value of your program.

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