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"Every Team Is Now A Service Team"

When 24 Hour Fitness switched from BMC Remedy to Jira Service Management, they reduced costs, improved collaboration, and empowered users as owners. Learn how Jira Service Management's templates, AI, and Assets helped 24 Hour Fitness transform their service management and achieve their enterprise-wide goals. Read the full case study.

The rise of remote and hybrid work has transformed service delivery across organizations. This case study explores how 24 Hour Fitness used Jira Service Management to overcome their legacy system's limitations and drive service transformation.

Key insights include:

• The shift from IT and customer support teams being the sole users to all departments needing service management tools
• How 24 Hour Fitness empowered teams to own their service desks using Jira Service Management's templates and AI features
• Benefits realized, including a 37% reduction in IT costs, improved collaboration, and a shift to a decentralized, community-driven approach

Read the full case study to learn more.

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