What do the following events have in common: cyberattacks, severe weather, health pandemics, and power outages?
They all drive organizations to develop a very sophisticated means of “availability” — maintaining uninterrupted business operations. The key to success is building availability processes for operational resilience that integrate, orchestrate, and align the priorities and objectives of Line-Of-Business (LOB) executives, such as CXOs and VPs/managers of business processes, with those of IT.
Organizations must be always available and able to manage these events in a way that works with their traditional stakeholders of internal business units, supply chains, business partners, and manufacturing. But also, and more importantly, the approach must work with customers — and even governments, the media, and investors.
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