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"Uptime in the Cloud: It's all About the *Asterisk*"

With many companies moving to the cloud, uptime becomes a key concern. To address this, most providers offer availability guarantees. But what do those availability guarantees really mean?

As it turns out, many guarantees stated in cloud service contracts may not be as strong as they appear. And they often do not ensure the level of availability needed to run critical business applications in the cloud.

To ensure a provider can deliver services that match the availability requirements of critical applications, many questions should be asked before selecting a provider. This paper discusses commonly used contractual nuances that might leave you stranded as well as how to query providers to find out if they have the right infrastructure, services, and procedures to guarantee your critical applications will have the uptime you require to keep business operations humming along.

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