Service technicians are on their own when addressing increasingly complex situations in the field, and occasionally need assistance from a specialist.
In these cases, the ability to accurately describe the problem is critical, and a verbal description over the phone may not be enough. Letting remote experts “see” the problem is the answer; and real-time video is the key to success.
Download this informative white paper and learn how Vidcie Live Video Assist brings remote expertise to any situation.
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