Learn how browser tools work to document the customer experience, enabling managers to take proactive steps to increase revenue, reduce risk and improve customer satisfaction.
A new approach to understanding the online customer experience is now available. Utilizing a method that monitors the user experience from inside the browser, this technology promises to help companies analyze the actual experience of specific customers and segments, know which variables on a company's website contribute to (or detract from) a favorable customer experience, make better decisions as to what Web components to monitor and improve by analyzing performance in the way that matters most.
Offered Free by: Gomez
See All Resources from: Gomez
This download should complete shortly. If the resource doesn't automatically download, please, click here.