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"Best Practices for Implementing an IP/SIP Contact Center"
Companies around the world are facing a critical conflict: the need to cut costs in their customer service operation, while at the same time providing a superior customer experience, which means giving your customers the service they want.
Enterprises face a number of challenges in trying to create this customer experience. This white paper from Genesys provides a list of best practices for implementing an IP/SIP contact center.
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