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"How Social Media is Changing Customer Service"

An inside look into how businesses are adapting to new forms of consumer complaints, questions and feedback.

As more and more consumers are reaching out to brands on social media channels, knowing how to handle support-related requests and build customer relationships is essential in growing your business and outpacing the competition. Businesses now have the opportunity to directly connect with current and potential customers in ways never seen before. Don't miss your chance. Discover how to turn customers into powerful brand ambassadors, efficiently assist users on social networks, and drive sales.

Download this white paper to learn how to:

• Build a social media team who is prepared to resolve issues and assist customers in a public forum
• Capitalize on conversations surrounding your brand and grow your business
• Engage with users online to build awareness about your organization, increase traffic to your website, and drive conversions

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