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"IP Telephony from A to Z eBook"

Learn how to save money with the right IP telephony solution, in almost all areas of deployment and management.

IP telephony is the way of the future. The convergence of Voice and Data Networks through IP Technology can help your organization gain a competitive advantage, boost employee productivity, and enhance customer service. There are however, important considerations to analyze when deciding on a solution. This six chapter eBook will highlight the benefits of IP telephony, and discuss in detail, the costs, resources, vendor selection criteria, implementation and security you need to make critical decisions regarding this transition decision by covering the following:

1. The Benefits of IP Telephony
2. The Decision: Vendor Evaluation and Selection
3. Planning: The Implementation Calendar
4. Ensuring Reliability in IP Telephony
5. Handsets and Interfaces
6. Security

Offered Free by: ShoreTel, Inc.
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