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"Driving Down the Bank Efficiency Ratio: Despite Digital Adoption, Vast Improvements Remain"

The time to focus on making productivity gains could not be more urgent. Three-quarters of CFOs and 59% of economists expect a recession by the end of 2020, meaning the question on the industry’s mind is: How can we prepare for the inevitable today?

West Monroe surveyed more than 150 director-level executives across U.S.-based mid-market banks—entities with $1 billion to $250 billion in managed assets—to gauge the priority they place on boosting productivity. While consensus is clear, the results also revealed a stark perception gap in how successful efforts to boost productivity and lower efficiency ratio have been.

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