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"The Paradoxes of Progress in IT Service Providers"

How IT leaders are managing the competing pressures of innovation, regulation, resilience, and ESG.

The pressures behind modern service provider infrastructure

Service providers are being pulled in multiple directions. AI is ramping up demand for compute and power, regulation is evolving across borders, and global instability is reshaping decisions about risk and location.

To understand how leaders are responding, we surveyed 500 UK-based IT decision-makers from enterprise service providers. Our new report, The Paradoxes of Progress in IT Service Providers, explores the trade-offs, day-to-day decisions, and infrastructure approaches providers are using to stay in control as complexity increases.

This report answers questions like:

• How are service providers scaling AI while managing rising power demand and ESG reporting expectations?
• Which regulatory requirements and approval processes most often delay technology rollouts, especially across borders?
• How quickly can AI inference workloads fail over if a primary UK AI data centre is taken offline?

What's inside the report?

The report breaks the challenge into three competing paradoxes.

• AI acceleration vs. ESG proof: How AI is supporting ESG goals – and why proving the impact is difficult in practice.
• Regulation support vs. Delivery drag: How UK and cross-border regulation affects timelines, confidence, and depolyment strategy.
• Geopolitical shocks vs. Always-on resilience: How risk is shaping infrastructure decisions – and where recovery readiness still lags.

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